Frequently Asked Questions
Will the product be damaged during transportation?
All products are guaranteed to be packed in professional, specialized materials to ensure maximum protection during transit.
How are international shipments handled?
Goods are transported through reliable carriers such as UPS, EMS, DHL, FEDEX, or any express delivery company authorized by the buyer.
What is the standard lead time for orders?
For items in stock, the lead time is typically 1-2 weeks. If custom manual or warranty documentation is required, the timeframe may be adjusted accordingly.
What payment methods are accepted?
Standard terms include T/T in advance. For large orders, a 20% deposit and 80% balance before shipping is common. Sample fees can be processed via Western Union.
What is your product warranty and replacement policy?
Products can be replaced within 90 days, provided there is no improper operation or damage caused by misapplication. Competitive pricing and 24-hour service support are provided.
Aert Medical
