FAQ
What is your Minimum Order Quantity (MOQ)?
Typically, the MOQ is 1 unit for instruments. For consumables, the requirement depends on the specific items requested.
What certifications do your products hold?
Our products are CE and FDA certified. Our manufacturing processes comply with ISO 9001 and ISO 13485 quality management standards.
What are the standard payment terms?
The standard term is 100% prepaid via T/T after the proforma invoice is confirmed. We also accept L/C and other negotiable terms.
What are the available trade terms?
We offer various international trade terms including EXW, FOB, CFR, and CIF to suit your logistics needs.
What is the warranty policy for your instruments?
We provide a comprehensive one-year warranty for all our tracking instruments.
What is the expected shelf life of the products?
Instruments typically have a 5-year shelf life. For reagents and other consumables, the shelf life varies by specific product type.